Our philosophy

Excellent medical performance combined with genuine warmth

Our philosophy is to give top priority to the needs of the patients entrusted to our care. Every one of our patients has the right to be given comprehensive premium-quality care
and competent medical treatment.

Our patients can expect to be treated with utmost safety and freedom from pain and they are invited to participate in the design and implementation of their treatment scheme. Thanks to the personal attention they receive from our staff, our patients benefit from an integral high-performance medicine concept combined with genuine care.

Competent staff

Each employee is personally responsible to keep up the quality and safety in his or her working area and appreciates this responsibility. Superiors are role models of our quality and safety concept and they support their staff in consistently implementing this concept.

We see to it that each employee can feel at ease in our house. Our staff benefits from a positive working atmosphere, continuous qualification measures, the reliable payment of adequate wages and from the opportunity to work on their own authority. We are actively promoting the safety, health and well-being of our staff.

Smooth organisation

We have systematically coordinated and clearly regulated all essential structures, processes and procedures. Thus we avoid interface issues and organisational risks.

We plan our processes, we are scrupulous and diligent and we subject our results to a self-critical assessment . External appraisals as well as comparisons with other institutions help us to evaluate our processes.

Constant improvement

We see ourselves as a learning organisation, we are innovative and we contribute to the scientific medical progress. We are always prepared to break new ground, if this will lead to a demonstrable improvement of the medical care for our patients.

A well-structured patient complaint management, a professional pain assessment and a clinical incident reporting system enable us to find starting points for targeted and continuous improvements. With the constant improvement of our performance in medical care, nursing care and other services we intend to let our patients experience a new life quality and to induce them to recommend our hospital to others.

Active cooperation

We are prepared to cooperate with all entities that honestly wish to collaborate with us. We ourselves strive to be reliable partners in such cooperations. It is our declared wish to configure such cooperations and partnerships to our mutual advantage.

With our cooperations we want to contribute to a sustained maintenance and improvement of the medical care in the different public health care sectors. With this in mind we are conducting an active dialogue with our cooperation partners.

Social responsibility

We are prepared to bear social responsibility in the surrounding region of our hospital but also beyond. This implies that we commit ourselves to observe the relevant laws as well as rules and standards and that we sustainably contribute to the protection of natural resources. Our decisions regarding investments, procurement and technical measures are geared to ecological and safety-related principles as well.

Operating efficiency

Our services are rendered with highest economic efficiency in order to promote the purpose of our family-based foundation and to strengthen the achievement potential of our hospital. Economic sustainability facilitates the implementation of our high quality demands and ensures the competitive capability of our hospital - today and in the future.