WHAT WE STAND FOR - OUR MISSION STATEMENT
As one of the most modern heart centres in Germany, we offer our patients comprehensive care, including prevention, diagnostics, therapy and rehabilitation, in the hands of experienced and competent specialists. We are proud to work in a company that demands the highest quality. In our actions we feel connected to the founders of the family foundation, counsellor of commerce Heinrich Schüchtermann and his wife Antoinette Schiller: humanity, a sense of responsibility and openness to innovation are therefore values that particularly guide us. Whether patient, employee or cooperation partner: we treat everyone with respect and dignity – they are “close to our hearts”.
We want to create a basis of trust through honesty and professional conduct. Our cooperation is characterised by mutual appreciation, respect and reliability. Specific contact persons and anticipatory information encourage patients to talk to us in confidence about their treatment, expectations and wishes. The regaining and preservation of the greatest possible independence and everyday competence is the most important task of our medical and nursing care.
We take responsibility for our actions and contribute our creativity and motivation to develop both our own skills and the organisation as a whole.
Questions often arise in our daily routine. We have an open ear to them at all times. Through this personal attention and humane medicine, we convey security and understanding of the individual situation.
We explain our behaviour and involve others in our actions to facilitate the acceptability of our performance and to encourage self-determined participation. We are focused on the needs of the people associated with us. So we are happy when these people share their experiences with us: critiques, suggestions and recognition are the basis for continuous improvement and innovation for us as a learning organisation.
To achieve the best possible outcomes in our work, we bring people together and connect them. We create a friendly and open-minded atmosphere in which patients and colleagues in our departments can feel at ease.
We see ourselves as an organisation in which people encourage and challenge each other. With this approach, we learn from the experience of our long-standing employees and benefit from the open-mindedness of new colleagues. We want to grow together through team-focused cooperation.
We offer a fair partnership to the institutions and companies we cooperate with. Close cooperation with referring hospitals and independent doctors ensures excellent medical treatment for our patients.
"They will only find people in this place who will speak to them in a friendly manner, greet them in the hallway, speak to them in a friendly manner during a treatment, speak to them calmly during a procedure. Who give you the feeling of being among friendly and always competent people."
"Very good appointment coordination of the announced examinations and treatments. Very professional treatment and care during the stay."
"Administration as well as the staff on the ward and the attending physicians very friendly. The clarification very comprehensive and not under time pressure."
"The staff always responds to all concerns and needs in an extremely friendly and, in my eyes, very competent manner."
"The examinations were carried out quickly and very professionally, professionally and personally I was in good hands at all times. I can absolutely recommend this clinic from my experience."